Shipping & Returns
SHIPPING & RETURNS
GENERAL INFORMATION
HOURS OF OPERATION: We ship Monday to Friday 8:30 AM to 4:30 PM (MST), excluding Canadian Statutory Holidays.
SHIPPING CARRIERS: Shipping is provided via Canada Post ground/surface delivery services, unless otherwise requested. Service is transferred from Canada Post to USPS for US customers using the same tracking number when shipped from our Canadian facility. The majority of our US orders are shipped from within the US from California using USPS, DHL and UPS as required. International orders transfer to local national mail carriers.
ORDER PROCESSING TIME: On average we ship orders within 2-3 business days once your order is placed. Processing times may increase during high-volume promotions. We appreciate your patience.
TRACKING: All orders receive automatic package tracking, provided via email to the address used at checkout.
US & INTERNATIONAL ORDERS: We are not responsible for any duties/taxes/tariffs imposed by local governments or import agencies for US or International orders.
ADDRESS ERRORS: Address errors entered at checkout by the customer that result in a lost or missing package are the responsibility of the customer. Any additional shipping costs required to resend the order will be the customer’s responsibility.
Orders returned to us because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package may be reshipped at the customer’s expense. If a refund is approved, original shipping charges and any return-to-sender fees will be deducted.
LOCAL PICKUP:
Local curbside pickup is available in Calgary at our warehouse based on the following schedule:
Monday-Thursday: 9:00 AM–1:00 PM (MST)
Location: 3532 114th Ave SE, Calgary, AB, T2Z 3V6
SHIPPING TIMELINES (EST. DAYS IN TRANSIT)
- Canada:
- Alberta - approximately 1-3 days
- Rest of Canada - up to approximately 7 days
- USA: approximately 8-10 days
- International: approximately 4-6 weeks, shipping times vary
Shipping timelines are estimates and are not guaranteed. NOTICE Hair Co. is not responsible for carrier delays, weather disruptions, customs processing or other circumstances outside our control.
FREE SHIPPING
Free shipping is automatically applied to Canadian and US orders of $100 CAD or more after discounts (including Bar Club redemptions) and before taxes. Gift cards do not count toward the minimum spend.
ADDITIONS OR CANCELLATIONS
Need to change or cancel your order? Email us at hello@noticehairco.com as soon as possible - and no later than 24 hours after placing your order.
We’ll do our best to help, but once your order has entered processing or shipped, we can no longer make changes or cancel it.
Products marked Final Sale cannot be returned, refunded, exchanged or cancelled and are not eligible for the Bar Match Guarantee unless otherwise stated.
NOTICE Hair Co. reserves the right to cancel or decline an order at our discretion. If we cancel an order after payment has been processed, the payment will be refunded.
BAR MATCH GUARANTEE
Not your match? We’ll make it right.
Finding your forever bars shouldn’t feel like a gamble. Give your bars a few washes to find the technique that works best for your hair. If they’re still not the right match, email hello@noticehairco.com within 30 days of delivery.
Tell us what isn’t working and we’ll help you find a better match. You may choose one replacement product or set, or a refund of the amount paid for the original eligible product or set.
No turning back to the bottle.
THE TERMS
- The Bar Match Guarantee applies to one eligible full-size shampoo bar, conditioner bar, or shampoo and conditioner set purchased directly from noticehairco.com.
- The guarantee may be used once per customer or household.
- If an order contains multiple eligible products or sets, only one product or set is eligible for replacement or refund.
- Your request must be submitted within 30 days of the order’s confirmed delivery date.
- A valid order number is required. We may ask how the bars were used and what wasn’t working so we can recommend a better match.
- Approved claims qualify for one replacement product or set of comparable value, or one refund. You cannot receive both.
- Replacement products and sets are final and are not eligible for another replacement or refund.
- Refunds cover the amount paid for the eligible product or set and are issued to the original payment method. Shipping charges, shipping protection and duties are non-refundable.
- Products marked Final Sale cannot be returned, refunded, exchanged or cancelled and are not eligible for the Bar Match Guarantee unless otherwise stated.
- Incorrect, missing or damaged orders are handled separately and do not count as a Bar Match Guarantee claim.
RETURNS
Nope, nada! For sanitary reasons, and because reverse shipping creates unnecessary waste, we don’t accept physical product returns.
INCORRECT, DAMAGED OR MISSING ORDERS
Something wrong with your order?
Well, that wasn’t supposed to happen. If an item is incorrect, missing or arrives damaged, email hello@noticehairco.com within 5 days of delivery. Please include your order number and photos of the items received, along with the exterior shipping packaging. We’ll use this information to make things right and, if necessary, submit a claim to the shipping carrier.
Marked delivered—but nowhere to be found
If tracking shows your package as delivered but you can’t locate it, check with members of your household, neighbours and the carrier first. Occasionally, packages are scanned as delivered before they arrive, so please allow 2 business days for it to turn up.
If it’s still missing, email hello@noticehairco.com with your order number.
Tracking stopped moving
Tracking may not update while a package is moving between carrier facilities or being processed by customs. If your package has passed the estimated delivery window and tracking hasn’t updated for 7 business days, email hello@noticehairco.com with your order number.
For packages marked as delivered but not received, or packages that appear to be lost in transit, NOTICE Hair Co. may open an investigation with the shipping carrier. You must respond to requests for information and communicate with the carrier as required. A replacement or refund cannot be approved until the investigation is complete.
If you do not participate in the investigation or respond within the carrier’s required timeframe, the claim may be closed and we may be unable to replace or refund your order.
Nothing in this policy limits any rights or remedies available to you under applicable consumer protection laws.